EQUAL OPPORTUNITY CARE PROVIDER
Any complaints or concerns of discrimination can be filed with U.S Department of Health and Human Services Office of Civil Rights, (OCR) the DHS Bureau of Equal Opportunity (BEO) and/or the Pennsylvania Human Relations Commission (PHRC). The CEO and General Manager will also work together to resolve the complaint or concern. Information will be passed on to Senior Department Director to assist in communicating to parties involved and come to a resolution. The Manager on Duty can also assist in handling communication and addressing complaints or concerns. The Front Desk can assist in giving knowledge of who the complainant or concerned party can contact.
We offer all-inclusive programs appropriate for minorities and persons with disabilities or with Limited English Proficiency and integrate these participants to the best of our abilities providing the necessary reasonable accommodations. All our programs and geared to be all inclusive. Children are broken in grade groups; Kindergarten through second grade and third grade to fifth.
All programs offered by the United Sports Training Center encourage participation by a diverse population, accommodate those with varying abilities, and support diverse learning styles. When participants require additional support, our Inclusion Specialists develop accommodation plans and provide other assistance as appropriate. We offer reasonable accommodations to enable an individual’s successful participation in our programs and services. We ask that you make us aware of any accommodations that may be needed so we can access our ability to accommodate. No, federal law prohibits us from demanding that you submit a request; however, it is important to realize that all participants (no matter what their abilities) are required to meet the minimum participation guidelines and desired behavior expectations of a program (check with the program’s supervisor to see what these are). An accommodation assists staff in creating an environment where the participant can have a successful and enjoyable recreation experience.
WEATHER/EMERGENCY CLOSING PROTOCOL FOR BEFORE & AFTER SCHOOL PROGRAM
In general, our program follows the Downingtown Area School School District school closures. If DASD is closed, our program is closed as well.